Refund Policy

1. Our Satisfaction Commitment

We are committed to delivering high-quality painting services that meet or exceed your expectations. If you are not completely satisfied with our work, we will work with you to address any concerns and make it right. Our goal is your complete satisfaction with the final result.

2. Project Cancellation Policy

Before Work Begins

You may cancel your project before work begins with the following conditions:

• More than 48 hours before scheduled start: Full refund of any deposit paid
• 24-48 hours before scheduled start: 50% of deposit refunded
• Less than 24 hours before scheduled start: 25% of deposit refunded
• Same day cancellation: No refund of deposit

After Work Has Begun

Once work has commenced, cancellation will result in charges for all work completed, materials used, and a reasonable cancellation fee to cover scheduling disruption and administrative costs. Any remaining deposit will be refunded after deducting these costs.

3. Refund Eligibility

Eligible Situations

Refunds may be considered in the following situations:

• Work not performed according to written contract specifications
• Significant defects in workmanship that cannot be corrected
• Use of incorrect materials or colors despite written specifications
• Failure to complete work within agreed timeline without valid reason
• Breach of contract by Artistic Illusions Studio

Non-Eligible Situations

Refunds will not be provided in the following situations:

• Change of mind about color choices after work is completed
• Normal settling or minor imperfections inherent to painting
• Delays due to weather, client unavailability, or force majeure events
• Damage caused by client or third parties after completion
• Dissatisfaction with results that meet industry standards
• Work completed according to client-approved specifications

4. Refund Process

Step 1: Contact Us

If you believe you are entitled to a refund, contact us within 7 days of project completion:

• Phone: (615) 312-8150
• Email: maviscurtis@artilluspaint.com
• Provide detailed description of the issue
• Include photos if applicable

Step 2: Investigation

We will investigate your concern promptly, which may include an on-site inspection. We will respond to your refund request within 5 business days of receiving all necessary information.

Step 3: Resolution

Based on our investigation, we will:

• Correct any defects at no additional cost, or
• Provide a partial refund for unresolved issues, or
• Provide a full refund if warranted by the circumstances

5. Deposit and Payment Refunds

Deposit Refunds

Deposits are refundable according to our cancellation policy outlined above. Deposits are non-refundable once work has begun, except in cases where we are unable to complete the work due to our own fault or breach of contract.

Payment Method

Refunds will be processed using the same payment method used for the original payment. Credit card refunds may take 3-5 business days to appear on your statement. Check refunds will be mailed within 10 business days of approval.

6. Warranty vs. Refund

Many issues that arise after project completion are covered under our workmanship warranty rather than requiring a refund. We will first attempt to resolve any problems through warranty service before considering refund options. This approach often provides better outcomes for clients while maintaining the integrity of the original work.

7. Partial Refunds

In some cases, partial refunds may be appropriate, such as:

• When only a portion of the work is unsatisfactory
• When delays cause inconvenience but work is completed satisfactorily
• When minor defects cannot be corrected but do not significantly impact the overall result
• When project scope is reduced at client request after work has begun

8. Force Majeure and Delays

We are not liable for refunds due to delays caused by circumstances beyond our reasonable control, including but not limited to severe weather, natural disasters, material shortages, or government restrictions. In such cases, we will work with you to reschedule the work at the earliest possible opportunity.

9. Dispute Resolution

If you disagree with our refund decision, we encourage open communication to resolve the matter. If a resolution cannot be reached through direct discussion, disputes may be resolved through mediation or arbitration as outlined in our Terms of Service.

10. Material and Labor Costs

When calculating refunds, we consider both material and labor costs. Materials that have been purchased specifically for your project and cannot be returned or used elsewhere may be deducted from any refund amount. Labor costs for work completed according to specifications are generally non-refundable.

11. Time Limits

Refund requests must be made within 30 days of project completion. Requests made after this period will be considered on a case-by-case basis but are generally not eligible for refund unless covered under our warranty terms.

12. Contact Information